We are committed to protecting your personal information and being transparent about what information we hold about you.
Using personal information allows us to develop a better understanding of our visitors and participants and in turn to provide you with relevant and timely information about the work that we do. As a charity, it also helps us to engage with potential donors and supporters.
The purpose of this policy is to give you a clear explanation of how we use the information we collect from you directly and from third parties.
We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
- What information we may collect about you
- How we may use that information
- In what situations we may disclose your details to third parties
- Information about how we keep your personal information secure, how we maintain it and your rights to be able to access it
If you have any queries about this policy, please contact Paul Callaghan at Discover Children’s Story Centre or email: firstname.lastname@example.org
Who we are
Discover Children’s Story Centre is a charity and is funded by Arts Council England as well as various trusts, foundations and individual donors and supporters. Our registered charity number in England and Wales is 1070468 and we are also registered as a company in England and Wales under registration number 3479284.
We collect various types of information and in a number of ways:
Information you give us
For example, when you register on our website, buy tickets or make a donation we’ll store personal information you give us such as your name, email address, postal address, telephone number and bank and Direct Debit details. We will also store a record of your purchases and donations.
Information about your interactions with us
For example, when you visit our website we collect information about how you interact with our content and ads. When we send you a mailing we store a record of this, and in the case of emails we may keep a record of which ones you have opened and which links you have clicked on.
Information from third parties
We occasionally receive information about you from third parties. For example, we may use third party research companies to provide general information about you, compiled using publicly available data.
Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our customers unless there is a clear reason for doing so. As an example, we collect medical information about participants with specific needs in some of our activities.
There are three bases under which we may process your data:
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of an event, or in the case of problems with your payment.
Legitimate business interests
In certain situations we collect and process your personal data for purposes that are in our legitimate organisational interests. However, we only do this if there is no overriding prejudice to you caused by using your personal information in this way. We describe below all situations where we may use this basis for processing.
With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation. This may include asking you if you would like to receive general updates from us, such as our regular e-newsletter.
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
We may also contact you about our work by telephone, however we will always get explicit consent from you before doing this. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your purchases (as above).
Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
We may analyse data we hold about you in order to identify and prevent fraud.
In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.
We may use profiling techniques or third party wealth screening and insight companies to provide us with information about you that will help us to communicate in a relevant way with you, in particular if we are approaching you about potential philanthropic support. Such information is compiled using publicly available data about you.
We will hold relevant information about you within our booking system to make it easier and quicker for you to book again with us in the future.
In all of the above cases we will always keep your interests or fundamental rights and freedoms at the forefront to ensure they are not overridden by our own rights and interests.
You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
To our own service providers who process data on our behalf and on our instructions. Examples of this include our ticketing system software provider and the Audience Agency Audience Finder initiative, a mandatory condition of our Arts Council England funding. In these cases we require that these third parties comply strictly with our instructions and with data protection laws. Audience Finder uses aggregate data which allows cultural institutions to understand, compare and apply audience insight. For more information on the data they collect, please refer to the following links on their website: https://www.theaudienceagency.org/insight/data-collection-in-audience-finder https://www.theaudienceagency.org/insight/data-control-in-audience-finder
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
Where Arts Council England requires that National Portfolio Organisations (arts organisations receiving regular funding) such as Discover share customer data with the companies/artists producing events with us, who may then contact the customer regarding future events and news they believe may be of interest. Upon request, we may therefore pass information to other arts organisations/promoters where you have given us permission to do so. We will ensure the information is up to date at the time of sharing. When the data is passed over, the third party takes responsibility for its future handling.
Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your basket) as well to provide website operators with information on how the site is being used.
We use two particular types of cookies on our websites.
Session Cookies: These are cookies that are an essential part of our ticketing website that enable you to purchase tickets with us. These are necessary for our website to function properly, so if you do decide to turn cookies off then you will be unable to add tickets to your basket or log in to your account.
Your Bank information
Debit and credit card
If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). You can find more information about this standard here.
Bank details – Direct Debits
If you set up a direct debit we will record your personal details which enable us to process your payment. This may include some or all of your name, address, telephone number, email, bank details. We may contact you using these details in respect of your payment (for example to send an acknowledgement or receipt, or to give notice of direct debit collection or change in Direct Debit amount). All Direct Debits are covered by the Direct Debit Guarantee.
Maintaining your personal information
We store your personal information indefinitely such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can do this by using the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
Other Data Retention
We will keep your personal information
For as long as required by law
Until we no longer have a valid reason for keeping it
Until you request us to stop using it.
We may keep just enough of your personal information to ensure that we comply with your requests not use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer a visitor or participant etc.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.
We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
Contact details and further information
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.
383-387 High Street
London E15 4QZ