Story Supporter Terms and Conditions

Story Supporter Terms and Conditions

Please read carefully prior to making payment for your Story Supporter membership

  • There is a 30-day cooling off period after joining as a Story Supporter. If you attend an event, or use/ gift your complimentary Annual Pass in this period the full price cost of these will be deducted from your refund.  
  • After 30 days, your membership as a Story Supporter is non-refundable and cannot be cancelled.  
  • If during your yearlong membership you would like to change to a higher level of giving, your membership is transferable with the additional cost paid for the remainder of the year until the renewal date on your original membership.  
  • Our Story Supporter membership costs comprise of a benefits cost and a donation. Please let us know if you would like to waive your benefits and donate the total amount.  
  • The donation on each membership can be Gift Aided. Find out more about Gift Aid, and if your donation is eligible, on the government website. You can complete an online Gift Aid declaration for Discover when purchasing the membership or contact us on fundraising@discover.org.uk or 20 8536 5549 for alternative methods of declaration. For every £1 that you give to Discover, we can claim 25p extra through Gift Aid – it makes a real difference.  
  • All Story Supporters, as a benefit, receive our fundraising newsletter. If for any reason you do not want to receive, or continue receiving, these electronic newsletters please contact us on fundraising@discover.org.uk or 020 8536 5549 

 

Additional terms and conditions for Story supporters paying via Continuous Card Payments  

  • Your Initial payment will be taken at the time of the transaction.    
  • You will receive an email notification prior to your scheduled renewal.  
  • Continuous payments are taken from your credit or debit card. Where a payment fails, your membership will continue for a 30-day grace period whilst you provide us with alternative card details.  
  • If you wish to terminate your membership, please contact our team on fundraising@discover.org.uk or 020 8536 5549 (Monday-Thursday 10am-5pm) and we can process the termination.